Home > Terms And Conditions

This website, found under the www.lisaburgess.com URL, is operated by Lisa Burgess and references to “we”, “us” and “our” shall be deemed to be references to Lisa Burgess. References to “you”, and “your” shall be deemed to be references to person placing an order via this website.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors by email.

By placing an order via this website you are making an offer to Lisa Burgess to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Lisa Burgess for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Your credit/debit card will be authorised when your order is placed and processed and you will be charged for the value of the goods at this point. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see the delivery times and charges.

YOUR RIGHT TO CANCEL

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

RETURNS POLICY

If you are not entirely delighted with the products that you have chosen you may return them to us within 5 working days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Please take extra care to read our product care labels in the garments as we cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

MAKING RETURNS

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty.

To return any products to us, please contact a member of our team online.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

PAYMENT AND TAXES

We accept online payment in a secure environment by credit card or Paypal. We currently accept Visa, Mastercard, Delta, Switch. All transactions are shown in pounds sterling (£).

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

OUR GUARANTEE TO YOU

If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, your credit card company is obligated to take responsibility. We will use our reasonable endeavours to work with your credit card company to minimise the hassle for you.

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case you will be notified on our receipt of your order.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted will, subject to availability, be despatched within 48 hours of receipt of the order.

UK DELIVERY

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

VAT Registration Number 664 127 928